Booking and Cancellation
At all airports we include 60 minutes waiting time free after the flight has landed, and there after the charge will be 25p per minute.
If a pickup from is within London (residential address or business address), we allow up to 10 minutes waiting time from the which passenger has made the booking for and there after 25p per minute waiting time will apply.
This means our fears are based on direct trip with passenger being ready to travel at the time of booking and place as specified.
From post code cancelation not informed up to 2 hours prior to time of booking will incur 100% of the booking price.
If we pickup from any UK address the driver will wait up to 30 minutes after the time booking was made for, if we were unable to contact passenger (ringing the door bell and calling the contact phone number), we will pull the driver away and the passenger will be responsible for full cost.
No reservation is considers as accepted until confirmed by phone or email and passenger has been issued with the reference number.
All credit/debit cards subject to £5 charges.
Additional surcharge of 50% on the price listed on the site may be added on the following dates 24, 25, 26, 31 December as well as 1st of January.
There might be additional charges if the passenger has to make a stop during journey(minimum £5) or any other diversion on the way.
100% refund if cancelled 8 hours prior to pick up time.
50% refund if cancelled 4 hours prior to pick up time.
25% refund if cancelled 2 hours prior to pick up time.
0% refund if cancelled less than 2 hours prior to pick up time.
The preferred method of cancellation is via email:
Alternatively, please call us on:
00 44 20 8001 6698
Refund will be issued on the following grounds.
- Booking on all credit/debit card notified 8 hours prior to the actual pick up time.
- If the passenger missed the flight and informed us in advance either by phone or by email obtaining cancellation number.
- All the cancellations are subject to minimum fee of £6.00.
No refund will be issued for following.
- If the passenger books the PHV for wrong date/wrong flight number and other misleading information.
- If the passenger leaves the airport or any other agreed pick up address without informing us for any what so ever.
Cancellation : Cancellation should be done 24 hours prior to your booking.